Refund and Return Policy
Return Policy for Freelancer Services At Hyelachakirri Pharmacy & Stores Nigeria Limited, we aim to provide exceptional freelance services and ensure a seamless experience for both clients and freelancers. If you encounter any issues with the services provided, we offer a comprehensive return policy to address your concerns.
1. Satisfaction Guarantee: We prioritize customer satisfaction and strive to deliver high-quality freelance services that meet your expectations. If you are dissatisfied with the completed service, you are eligible for a return within a specified timeframe.
2. Eligibility: To be eligible for a return, the following conditions must be met:
- The service must not meet the requirements outlined in the original project brief or description.
- Any revisions requested during the agreed-upon revision period have not adequately addressed the stated issues.
3. Timeframe: Clients must initiate a return request within 7 days from the completion date of the service. This timeframe allows us to address your concerns promptly.
4. Return Process: To request a return, follow these steps:
- Contact our customer support team at +234 (800) 445-2510 to initiate the return process.
- Provide your order number, project details, and a clear explanation of the issues you faced with the service.
- Our support team will assess your request and may ask for additional information or evidence to evaluate the situation.
5. Mediation and Resolution: In the event of a dispute between clients and freelancers, we encourage open communication and may offer mediation services to reach a satisfactory resolution for both parties.
6. Refund or Service Credit: Depending on the circumstances, approved returns can be resolved through the following methods:
- Refund: If a return is accepted, you may be eligible for a full or partial refund, depending on the severity of the issues faced with the service.
- Service Credit: Alternatively, you can opt for a service credit that can be used towards future freelance services on our platform.
7. Refund Processing: Refunds will be processed within 7 business days after the return request has been approved. The time it takes for the refund to reflect in your account may vary based on your payment provider.
8. Exclusions: The following situations are excluded from our return policy:
- Changes in project requirements after the service has been delivered as per the original brief.
- Any issues resulting from incomplete or inaccurate information provided by the client during the project initiation.
- Services completed and delivered outside of our platform or without adherence to our terms and conditions.
9. Violations and Disputes: If we determine that a client or freelancer has violated our terms of service or engaged in fraudulent activities, they may not be eligible for a return, and further actions may be taken.
10. Modification of Return Policy: We reserve the right to modify or update our return policy at any time. Any changes will be communicated on our website, and the revised policy will apply to all services rendered after the modification date.